Frequently Asked Questions

Booking with GoBe

What does GoBe mean?
Our mantra is "Experience Everywhere" which is a challenge to get out and discover the incredible variety the world has to offer. Go anywhere and be anything! Travelers today want authenticity and place a high value on experiences. GoBe offers unique and customizable travel experiences that encourage travelers to pursue their dreams.
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How is GoBe different from other companies?
Part of what separates GoBe from others is our ability to personalize experiences. From must-see highlights and landmark destinations to completely customized, private, off-the-beaten path itineraries. And then there’s the really awesome extras that you can add to any experience. The possibilities are endless when traveling with GoBe.
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Why should I book with GoBe?
We've been all over the world researching the best experiences for you to discover and we know how much of a hassle it can be to research and plan your travel itinerary. So, GoBe eliminates that stress. We can tell you the must-see attractions and hidden gems in virtually every destination. By traveling with GoBe, you will have the opportunity to immerse yourself completely in the local culture of the destination. Travelers are looking for the ability to create exactly what they want rather than participate in large, cookie cutter tours. GoBe allows you to have an authentic experience with endless opportunities to customize and create. And all at an amazing value! But we think you'll find the memories you take home are priceless. So why should you book with GoBe? Why wouldn’t you?
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What is the latest time that I can buy a travel experience?
We hope this doesn't happen but if it does, call our GoTo Crew. They are standing by to assist every day from 9 AM to 9 PM Eastern Standard Time. If you're calling outside of those hours, we have a team ready to take your message and we'll have you booked first thing the next morning!
How far in advance can I book?
Most travelers book single day travel experiences between three (3) and (6) months in advance but some tours are extremely popular with limited capacity, so it's always best to lock in your experiences as soon as you can. We don't usually recommend booking more than one year in advance to make sure everything is still current and up to date!
Can I buy a travel experience when I get there?
You may be able to, but we always recommend that you arrange your travel experiences before you go if possible. Within three (3) days, we can't guarantee availability but we will gladly try if you call us within that window.
Can I buy a travel experience with an open-ended date?
For now, our travel experiences have defined dates and times. But that's a good idea. We'll work on that.
Can I buy more than one travel experience in one destination?
Yes, you can but just be careful that you have enough time in your day to do more than one tour in one day. If you’re traveling by ship, remember you must be back onboard by the time given to you by your cruise line.
Can I buy travel experiences in multiple destinations at once?
Yes, we're one of the only companies that allow you to purchase as many travel experiences as you want in one transaction. Just add them to your cart and you can purchase for all of the days in your trip at once! Create your own account now and start filling that cart - there’s a whole lot of world out there to see!
How many tickets can I purchase for each travel experience at one time?

You can purchase up to 20 tickets at one time online unless the tour maximum is less than 20. All of our travel experiences advise the maximum number that can be purchased at once. If you have a party larger than 20, you may want to consider private transportation just for your group. And if your group is large, we may be able to sharpen our pencil on pricing even more. Call the GoTo Crew or email us at and we will be happy to assist.


How can I arrange a customized or private travel experience?
You can book Private Tour or Custom Tour online. If you don't see something you like from the options we've provided for you online, just call us and we will be happy to help you build your own.
I am having trouble making a booking online; what should I do?
We hope this doesn't happen but if it does, call our GoTo Crew. They are standing by to assist every day from 9 AM to 9 PM Eastern Standard Time. If you're calling outside of those hours, we have a team ready to take your message and we'll have you booked first thing the next morning!
What currencies are travel experience prices shown in?
For now, our travel experiences are presented in US Dollars.
What credit cards do you accept?
We accept Visa, MasterCard, American Express & Discover for now.
Does GoBe charge a fee for credit card payments?
No. GoBe does not pass along any credit card fees to our customers.
Is my credit card information safe?
Your security while shopping online with GoBe is very important to us and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure using RapidSSL encryption and we will not store your credit card information for future use.
Are there discounts for booking more than one travel experience?
From time to time, we will offer special promotions that give you some benefit for booking multiple travel experiences.
Do you have special pricing for children?
Some Tour Operators offer both children and adult pricing. Any of our travel experiences that feature children's pricing will clearly state the pricing for both as well as the applicable ages.
Do you have special pricing for observers?
Some Tour Operators offer something called observer pricing that allows people in your party to go along without fully participating. When observer pricing is an option for a particular tour it will be clearly stated.
Do you have special pricing for military, seniors, etc.?
We've tried really hard to make sure that our pricing offers great value every day so for right now, we do not have discounts that are available to any particular group that exist all the time. We may, however, present special offers to particular groups from time to time. Make sure you are signed up to receive our emails to learn about those first!
Do you accept payment in currencies other than USD?
Pricing is presented in US Dollars but payment can be made in any currency. If you are paying in a currency other than US Dollars, the charge will be converted from local currency to US Dollars on your credit card statement by your credit card company. Please consult with your credit card company for any questions about how that works. GoBe does not charge any type of fee for payments made in other currencies.
When do I pay?
Payment in full is required at the time of booking to secure your reservation. Groups of 100 travelers or more may be offered staggered payment terms depending on the specifics of your itinerary. Details of any alternative payment arrangement will be presented for groups in a formal group proposal.
The amount charged to my credit card is different than the amount of my order confirmation; what do I do?

We hope this doesn't happen but if there's any question about what has been charged by GoBe, please call our GoTo Crew or email us the details at We will be happy to look into your order details and will gladly adjust if there's been any error on our part.


I don’t see my cruise line or ship listed in cruise search. Can I buy travel experiences anyway?
Sure. We provide itinerary information for specific cruise lines and ships but if you don't find your particular cruise line or ship, feel free to let us know the details of your itinerary and we will be happy to assist. Or you can purchase tours for your itinerary on your own by searching for the individual destinations.
Do I have to provide a name and contact information for everyone in my party?
In general, we require only one person's name to purchase. However, some tours require names for everyone in your party. If names are required for everyone, you will be asked to enter them online and/or when calling in to the GoTo Crew.
Can I change names or other personal information on my booking?
You can change names and/or any other information on your booking without penalty.
Can I change my booking in any way including dates?
You can change the date of your travel experience at any time as long as you are outside of our cancellation window. Inside of the cancellation window, we will make every effort to accommodate your request to change the date without a fee. If there is an unavoidable cost associated with making the change, we would have to charge you for the adjustments. If you are cancelling completely, please note that our cancellation policies will apply.
What is your cancellation policy?
We hope you don't cancel but if you must, you can cancel at least seven (7) calendar days in advance of your travel experience without incurring a cancellation fee. So, if your travel experience is scheduled for Saturday at 8:00 am, you have until 8:00 am the Saturday before to cancel without penalty. If you cancel between three (3) and six (6) calendar days in advance of your travel experience, there will be a 50% cancellation fee. If you cancel within two (2) calendar days, we'll have to pass along a 100% cancellation fee. We strongly recommend that you purchase travel insurance independently to protect your purchase in case anything unexpected comes up. Certain things like special event tickets may not be refundable - we will always let you know before you purchase.
What special offers do you have for groups?

Depending on the size of your group, we may be able to offer alternative payment terms and/or a program escort. We've tried really hard to make sure that our pricing offers great value but we may be able to negotiate special pricing for larger groups. And we will gladly assist you with creating a custom program if you need our help! ... email us at!


What size is considered a group?

You can purchase up to 20 tickets online unless your tour has a smaller maximum (for example, helicopter tours). If you are traveling with a party or group of 20 or more, check out the group form available on, email us the details at or feel free to call our GoTo Crew. For large groups of 100 or more, we have a dedicated Group Sales Manager who can assist you too. Just let us know how we can help!


What if my cruise itinerary changes after I have purchased travel experiences?
If your cruise itinerary changes after you've booked it and you've already purchased travel experiences from GoBe, please contact us to let us know so that we can make alternative arrangements. Otherwise, you may have purchased tours for a port that is no longer on your itinerary and/or on the wrong date. We are happy to help you shift things around but need your help with letting us know.