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Frequently Asked Questions

GoBe Products

What does GoBe mean?
Our mantra is "Experience Everywhere" which is a challenge to get out and discover the incredible variety the world has to offer. Go anywhere and be anything! Travelers today want authenticity and place a high value on experiences. GoBe offers unique and customizable travel experiences that encourage travelers to pursue their dreams.
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Why should I book with GoBe?
We've been all over the world researching the best experiences for you to discover and we know how much of a hassle it can be to research and plan your travel itinerary. So, GoBe eliminates that stress. We can tell you the must-see attractions and hidden gems in virtually every destination. By traveling with GoBe, you will have the opportunity to immerse yourself completely in the local culture of the destination. Travelers are looking for the ability to create exactly what they want rather than participate in large, cookie cutter tours. GoBe allows you to have an authentic experience with endless opportunities to customize and create. And all at an amazing value! But we think you'll find the memories you take home are priceless. So why should you book with GoBe? Why wouldn’t you?
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How is GoBe different from other companies?
Part of what separates GoBe from others is our ability to personalize experiences. From must-see highlights and landmark destinations to completely customized, private, off-the-beaten path itineraries. And then there’s the really awesome extras that you can add to any experience. The possibilities are endless when traveling with GoBe.
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Are there any health restrictions for certain travel experiences?
Some tours involve strenuous activity. If a description indicates that the level of the tour is strenuous, travelers must consider their physical fitness level and medical history when determining whether the tour is appropriate. And if you're pregnant, believe you may be pregnant or are trying to become pregnant, always consult your personal physical before participating in any travel experience.
Are there any age restrictions?
Guests under the age of eighteen (18) are not permitted to participate in a GoBe travel experience unless they are accompanied by their parent or guardian. There may be other age restrictions on certain tours for safety reasons. If so, those restrictions will be clearly advised before you purchase anything.
Are there any height or weight restrictions?
For safety reasons, some travel experiences have height or weight restrictions. If and when those exist, they will be clearly stated before you purchase anything.
What do you recommend for physically challenged customers?
GoBe will always do our best to cater for any special requirements you may have. If you or any member of your party has an issue that may affect your tour experience, please provide us with full details before confirmation of your booking so that we can let you know the suitability of your chosen arrangements.
Do you offer travel experiences on holidays?
GoBe offers travel experiences 365 days per year. It is possible that some venues may be closed on holidays.
What languages are spoken on travel experience?
English speaking guides lead GoBe’s travel experiences unless special arrangements have been made for alternate languages.
Can I request a multilingual guide?

You can always request guides who speak languages other than English and we will gladly provide subject to availability. There may be incremental fees but we would always let you know that first. Ask us at hello@GoBe.com.

Do you have brochures?
GoBe does not offer traditional paper brochures but all information on our travel experiences and destinations can be found on GoBe.com. We provide regional e-brochures for GoBe travel partners.
Do you offer transfers to and from the airport?
GoBe offers transfers from the airport to hotels or the cruise port in many cities. If you do not see a specific transfer online, just call or email the GoTo Crew and we will be happy to create it for you.
Do you offer packages or discounts for buying more than one travel experience?

From time to time, we will feature special packages and promotions. Be sure to sign up to receive our email updates so that you're first to hear about them. Click here to get started.

Can I reserve a guide for a walking travel experience?
Absolutely! Private guides can also be hired for walking tours, museum visits, shopping or to meet guests at a specific location for an additional cost.
Where can I meet my guide?

Specific instructions on where to meet your guide, whether private or part of a larger group, will be provided in your order confirmation which also serves as your "ticket". If you have any questions about those instructions before your trip, feel free to call the GoTo Crew or email us at hello@GoBe.com. There will also be a local number for the Tour Operator on your order confirmation should you have any problem finding your guide the day of your tour.

 

What sort of special requests can I ask for?

Our specialty is personalizing your experience and we offer a number of Awesome Extras that you can add to any tour. If you don't see something listed and have a special request, just let us know by email hello@GoBe.com and/or by calling our GoTo Crew. No request is too big or too small - we will be happy to investigate and let you know.

 

Do you offer Gift Cards?
Right now, we do not offer Gift Cards. They will be available soon so you can give someone the experience of a lifetime! Check back for new products or sign up for promotional emails to keep in the know! In the meantime, you can purchase any travel experience on someone's behalf as a gift!
What does cruise friendly mean?
Travel experiences (or in cruise lingo shore excursions) that are designated as "cruise friendly" are tagged with a ship icon. That means your meeting point is conveniently located where your ship docks in that particular city. In some cases, the port is relatively far from the city center so we want to make sure that you know which version of a travel experience to choose if you are traveling by ship.
What does family friendly mean?
GoBe loves families and our family friendly tours are great options for families of all types traveling with children. Age restrictions may apply and those will be clearly indicated within individual tours.
Am I required to provide passport information?
Certain travel experiences, like those that involve a flight, may require passport information for everyone in your party. You will only be asked for passport information online, or by our GoTo Crew, if we are required to provide it.
Which cruise lines do you feature in cruise search?
Although we do not work directly with any cruise line, you can search for your ship and sail date on any of the following cruise lines: Azamara Club Cruises, Carnival Cruise Line, Celebrity Cruises, Costa Cruises, Cunard, Disney Cruise Line, Fred Olsen, Holland America Line, MSC, Norwegian Cruise Line, Oceania Cruises, Princess Cruises, Royal Caribbean International, Seabourn, Silversea, Star Cruises, Viking Cruises.
What if my cruise line or ship isn't listed in cruise search?

If you don't see your cruise line or cruise ship listed in the drop down list of cruise search on our home page, don't worry! Let us know what ship you're sailing on and we will help you find the right travel experiences in each destination. You can also purchase travel experiences for any port on your itinerary without indicating that you are on a cruise but it is always a good idea to let us know if you are. Email us at hello@GoBe.com or call our GoTo Crew who are standing by ready to assist.

 

How can I personalize or customize my travel experience?

GoBe offers many ways to personalize your experience. Travelers can add what we call "Awesome Extras" such as upgraded lunches, beverages, event tickets, transfers, and more to help complete your experience. Most of our travel experiences have Awesome Extras that can be added on and if you don't see something that you would like to have, let us know and we will research possibilities. You can also create private versions of any travel experience if you prefer to travel with your closest friends or family. If you don’t see what you like, email us at hello@GoBe.com or call our GoTo Crew who are standing by ready to assist.

 

Can I purchase any travel experience whether I am staying in a hotel or sailing on a ship?
If you are traveling by ship, make sure that the travel experience is designated as "cruise friendly" (just look out for the cool ship icon). This will ensure that you have selected a tour that is planned to depart from an area close to where the ship docks. Travelers staying in hotels located within a city center can also take any tour designated as "cruise friendly" but make sure that the departure point is near the city center so you can get there on time!
What if my itinerary changes after I have purchased travel experiences?
If your cruise line changes your itinerary after you purchase your cruise, they will notify you of the change. Be sure to let us know if that happens so that we can make adjustments if needed. Otherwise, you may have purchased travel experiences in ports that you will no longer travel to and/or for the wrong date. And if you wait too long to tell us, cancellation penalties might apply.
Which cruise lines do you feature in cruise search?
Although we do not work directly with any cruise line, you can search for your ship and sail date on any of the following cruise lines: Azamara Club Cruises, Carnival Cruise Line, Celebrity Cruises, Costa Cruises, Cunard, Disney Cruise Line, Fred Olsen, Holland America Line, MSC, Norwegian Cruise Line, Oceania Cruises, Princess Cruises, Royal Caribbean International, Seabourn, Silversea, Star Cruises, Viking Cruises.
What if my cruise line or ship isn't listed in cruise search?

If you don't see your cruise line or cruise ship listed in the drop down list of cruise search on our home page, don't worry! Let us know what ship you're sailing on and we will help you find the right travel experiences in each destination. You can also purchase travel experiences for any port on your itinerary without indicating that you are on a cruise but it is always a good idea to let us know if you are. Email us at hello@GoBe.com or call our GoTo Crew who are standing by ready to assist.

How can I personalize or customize my travel experience?

GoBe offers many ways to personalize your experience. Travelers can add what we call "Awesome Extras" such as upgraded lunches, beverages, event tickets, transfers, and more to help complete your experience. Most of our travel experiences have Awesome Extras that can be added on and if you don't see something that you would like to have, let us know and we will research possibilities. You can also create private versions of any travel experience if you prefer to travel with your closest friends or family. If you don’t see what you like, email us at hello@GoBe.com or call our GoTo Crew who are standing by ready to assist.

Can I purchase any travel experience whether I am staying in a hotel or sailing on a ship?
If you are traveling by ship, make sure that the travel experience is designated as "cruise friendly" (just look out for the cool ship icon). This will ensure that you have selected a tour that is planned to depart from an area close to where the ship docks. Travelers staying in hotels located within a city center can also take any tour designated as "cruise friendly" but make sure that the departure point is near the city center so you can get there on time!.
What if my itinerary changes after I have purchased travel experiences?
If your cruise line changes your itinerary after you purchase your cruise, they will notify you of the change. Be sure to let us know if that happens so that we can make adjustments if needed. Otherwise, you may have purchased travel experiences in ports that you will no longer travel to and/or for the wrong date. And if you wait too long to tell us, cancellation penalties might apply.