We're standing by ready to take your questions. However, before you fire off that missive, please be sure to follow some simple guidelines.

1). Please include your name and computer specs in the e-mail. Specs should include processor, memory, OS and GoBeProductive version. Any requests for support sent without a valid serial number will not receive a response.

2). Please ensure that the return address is valid. We know, this sounds silly. But it really has been a problem. Really. :)

3). Please read the User's Manual to see if the issue you have is addressed there. Due to the volume of e-mail our staff receives, we will not respond to e-mails with questions that are addressed in the manual. We're sorry, but we do not have the head count to mirror the User's Manual support via e-mail.

4). Unfortunately, we are only able to offer e-mail support in English. Our apologies to our non-English speaking users. However, we are very adept at reading Babelfish English. If you don't speak English, use Babelfish to translate your question from your native language to English.

OK, now that you know the ground rules, you're ready to write in. Just click HERE to automagically fire up your e-mail client and begin asking your question. Due to the volume of e-mail we receive, please allow at least 2 business days for a response. Thanks for being patient!